Your Exclusive Access to Free Perks, Concert Tickets & VIP Experiences
As an O2 customer, you get access to Priority - the rewards programme that gives you weekly treats, early ticket access to shows at The O2, and exclusive offers from top brands.
O2 Priority is the exclusive rewards programme available to all O2 mobile customers in the United Kingdom. Whether you're on Pay Monthly, Pay As You Go, or O2 Business, you can access hundreds of free perks, discounts, and once-in-a-lifetime experiences throughout the year.
The programme launched in 2012 and has since become one of the most popular customer loyalty schemes in the UK mobile industry. With over 25 million members, O2 Priority delivers genuine value through partnerships with major brands, restaurants, entertainment venues, and exclusive access to The O2 arena in London.
From free coffees to VIP concert experiences, O2 Priority offers a wide range of exclusive benefits designed to reward customer loyalty.
Get exclusive 48-hour early access to tickets for concerts, comedy shows, theatre performances, and sporting events at The O2 and venues across the UK. Beat the queues and secure seats before general sale opens to the public.
Every week, O2 Priority releases new treats from popular high street brands. Claim free drinks from Caffè Nero, Greggs, or Costa, plus snacks, cinema tickets, and seasonal surprises throughout the year.
Access member-only discounts at hundreds of retailers, restaurants, and online stores. Save money on everything from fashion and beauty to technology and travel with exclusive O2 Priority codes.
Enter exclusive competitions to win money-can't-buy experiences. Meet your favourite artists backstage, attend private screenings, enjoy VIP hospitality at major events, and create unforgettable memories.
Getting started with O2 Priority is quick and easy. Follow these simple steps to start claiming your free rewards and exclusive offers today.
The O2 Priority app is available for free on both iOS and Android devices. Search for "Priority from O2" in the App Store or Google Play Store and download the official app. The app is approximately 50MB and requires iOS 14.0 or Android 8.0 or later.
Tip: Make sure you download the official app published by Telefónica UK Limited to ensure security and access to all features.
Open the app and sign in using your My O2 account credentials. If you don't have a My O2 account yet, you can create one for free using your O2 mobile number. The app will verify your O2 customer status automatically.
Important: You must be an active O2 customer (Pay Monthly, Pay As You Go, or Business) to access Priority rewards. Connect via your O2 mobile data for automatic verification.
Once signed in, browse the available offers, weekly treats, and ticket opportunities. Tap on any offer to view details and claim it. Most offers generate a unique code or QR code that you can show in-store or use online to redeem your reward.
Remember: Weekly treats refresh every Wednesday, so check back regularly for new free offers. Some treats have limited availability, so claim early to avoid missing out.
One of the most valuable benefits of O2 Priority is exclusive early access to tickets at The O2 arena in London - the world's most popular music and entertainment venue.
When major artists announce shows at The O2, Priority members get a 48-hour head start before tickets go on general sale. This means you can secure your seats while others are still waiting, giving you access to better seating positions and reducing the risk of missing out on sold-out shows.
O2 Priority regularly offers early access to the biggest names in music and entertainment. Past Priority ticket releases have included:
Every Wednesday, O2 Priority releases new weekly treats from popular UK brands. Here's everything you need to know about claiming your free rewards.
Priority partners with major coffee chains and food outlets to offer free drinks, snacks, and meals throughout the year.
Enjoy free and discounted entertainment options including cinema tickets, streaming services, and more.
Throughout the year, Priority offers special seasonal treats aligned with holidays and major events.
Yes, O2 Priority is completely free for all O2 mobile customers. There are no subscription fees or hidden charges. Simply download the app and sign in with your O2 account to start accessing rewards, offers, and ticket opportunities at no additional cost.
All O2 mobile customers in the UK are eligible for Priority, including Pay Monthly, Pay As You Go, SIM Only, and O2 Business customers. You must have an active O2 mobile connection to access and redeem Priority rewards.
To claim an in-store offer, open the Priority app and tap on the offer you want to redeem. This will generate a unique code or QR code. Show this code to the cashier before making your purchase. Make sure to generate the code while in-store as some codes expire within minutes of being generated.
New weekly treats are released every Wednesday, typically between 8am and 10am UK time. We recommend checking the app early as popular treats like free coffees can reach their redemption limit quickly. Ticket releases happen throughout the week based on event announcements.
O2 Priority is primarily designed for use within the United Kingdom. While you can browse offers abroad, most rewards and treats are redeemable only at UK locations. Some ticket purchases can be made from abroad for UK events, but you'll need to collect or use the tickets in the UK.
If you experience issues redeeming a Priority offer, first check that the offer hasn't expired and that you're at a participating location. Ensure your app is updated to the latest version and that you have a stable internet connection. If problems persist, contact O2 customer service through the app, by calling 202 from your O2 phone, or visit your nearest O2 store for assistance.
To maximise your chances of getting Priority tickets: enable push notifications in the app to be alerted immediately when tickets go on sale; be ready at the exact release time (usually 9am or 10am); have your payment details pre-saved; and consider having multiple devices ready. Priority members get 48 hours early access before general sale, but high-demand shows can still sell out quickly.
Visit your nearest O2 store where our expert advisors can help you set up the Priority app, troubleshoot any issues, and show you how to make the most of your exclusive rewards.
Find Your Nearest O2 Store