Swap Your Phone Whenever You Want - At No Extra Charge
With O2 Switch Up, you're never stuck with an old phone. Upgrade to the latest devices whenever you like, with no early termination fees or hidden costs. It's the flexible way to always have the newest technology.
O2 Switch Up is a revolutionary phone upgrade programme exclusive to O2 customers in the United Kingdom. Unlike traditional mobile contracts that lock you in for 24 or 36 months with the same device, Switch Up gives you the freedom to swap your phone whenever you feel like a change.
Whether you want the latest iPhone release, the newest Samsung Galaxy, or a different brand entirely, Switch Up lets you make the swap without paying off your remaining device plan. Simply return your current phone in good condition and choose your new device - it's that simple.
The service launched as O2's answer to the growing demand for flexibility in mobile contracts. With technology advancing rapidly and new phones releasing every year, customers no longer want to wait years between upgrades. Switch Up solves this problem by building upgrade flexibility directly into your O2 plan.
Switch Up offers significant advantages over traditional phone contracts, giving you flexibility, value, and peace of mind.
After your initial 90-day period, you can swap your phone as often as you like. There's no limit to how many times you can upgrade, and no waiting for contract end dates. See a new phone you love? Simply swap to it.
Unlike other upgrade schemes that charge early termination fees or require you to pay off your device, O2 Switch Up is included in your plan. There are no hidden costs or surprise charges when you decide to swap phones.
Always have the newest technology in your pocket. Switch Up gives you access to flagship devices from Apple, Samsung, Google, and other major manufacturers as soon as they're released on O2.
When you swap your phone with Switch Up, your old device is either refurbished for resale or responsibly recycled. This reduces electronic waste and gives your old phone a second life, making it a greener choice.
Getting started with Switch Up is straightforward. Here's a step-by-step guide to swapping your phone with O2.
When getting a new phone from O2, choose a plan that includes Switch Up. Look for the Switch Up badge on eligible devices and tariffs. You can sign up online, in-store at any O2 shop, or over the phone with O2 customer service.
Tip: Switch Up is available on most flagship devices and premium tariffs. Ask an O2 advisor to confirm eligibility before signing up.
After receiving your new phone, you'll need to wait 90 days before you can make your first swap. This initial period ensures the service works for customers who genuinely want flexibility, not just a quick device change.
Note: During this period, you can use your phone normally and take advantage of all O2 services and features.
Once you're past the 90-day mark, browse the available Switch Up devices and pick your new phone. You can choose any eligible device - whether it's the latest iPhone, Samsung Galaxy, or another smartphone. Your monthly payment may adjust based on the new device value.
Important: Check the O2 website or visit a store to see the current selection of Switch Up eligible phones.
Return your current phone to O2 in good working condition. You can do this in-store or by post using the prepaid packaging O2 provides. Once your old device is received and inspected, your new phone is dispatched or handed over, and your new plan begins.
Checklist before returning: Back up your data, remove your SIM card, sign out of all accounts (especially Apple ID or Google), and perform a factory reset.
Switch Up is available on a wide range of premium smartphones. Here are some of the popular devices you can swap to:
The latest iPhone models are always available through Switch Up, including:
Samsung's flagship Galaxy devices are popular Switch Up choices:
Switch Up includes devices from other popular manufacturers:
Please note: Device availability changes regularly. Some devices may have limited stock or may not be available at all times. Visit your nearest O2 store or check o2.co.uk for the current list of Switch Up eligible phones.
To ensure a smooth swap experience, your phone must meet certain conditions when you return it:
If your phone has damage beyond acceptable wear, you may need to pay a damage fee before completing the swap. The fee varies depending on the type and severity of damage. O2 will assess your device and inform you of any charges before proceeding.
To avoid damage fees, consider using a protective case and screen protector throughout your phone's life.
Understanding the difference between Switch Up and standard phone contracts helps you make the right choice.
| Feature | O2 Switch Up | Traditional Contract |
|---|---|---|
| Upgrade Frequency | Anytime after 90 days | Every 24-36 months |
| Early Upgrade Fee | None | Pay remaining device cost |
| Latest Phone Access | Immediate when released | Wait until contract ends |
| Flexibility | Swap as often as you like | Fixed term commitment |
| Monthly Cost | May be slightly higher | Fixed monthly payment |
| Phone Ownership | Return device when swapping | Keep phone after contract |
| Best For | Tech enthusiasts who want latest devices | Those happy with one phone for years |
O2 Switch Up is included in eligible plans at no additional upfront cost. However, plans with Switch Up may have a slightly higher monthly payment compared to standard contracts. The exact cost depends on the phone you choose and your selected data allowance. There are no fees when you actually make a swap.
You can switch to any phone that's currently available on the Switch Up programme. This includes most flagship devices from Apple, Samsung, Google, and other manufacturers. Budget or mid-range phones may not always be included. Check the current eligible devices list on o2.co.uk or ask in-store.
When you swap phones with Switch Up, your old device is returned to O2. The phone is then assessed and either refurbished for resale as a certified pre-owned device, or responsibly recycled if it can't be refurbished. All your data is securely wiped during this process.
Yes, absolutely. When you swap phones with Switch Up, you keep your existing O2 phone number, your O2 account, and your airtime plan continues. You simply move your SIM (or eSIM) to the new device. Nothing changes except your phone.
There is no official limit to the number of times you can swap phones with Switch Up. After each swap, you simply need to wait another 90 days before you're eligible to switch again. Theoretically, you could swap phones up to 4 times per year.
Switch Up must be selected when you start a new phone plan or upgrade to a new device. It cannot be added to an existing contract mid-term. If you want Switch Up, you'll need to wait until your current contract ends, or upgrade early by paying any remaining device costs.
Yes. Switch Up gives you the option to swap, but you're never required to do so. If you're happy with your phone, you can keep it for the full contract term. At the end of your contract, you can then choose to keep the phone, start a new plan, or leave O2 - just like a traditional contract.
You can complete a Switch Up swap at any O2 retail store across the UK, online through your My O2 account, or by calling O2 customer service. In-store swaps allow you to get your new phone immediately, while online/phone swaps involve posting your old device and receiving the new one by delivery.
Visit your nearest O2 store to learn more about Switch Up, see eligible phones in person, and get expert advice from our advisors on whether Switch Up is right for you.
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